Welcome to Trotters Mobility. By creating an account or accessing our mobile applications (Rider, Driver, Delivery) or web portal, you agree to be bound by these Service Terms, LATRA regulatory guidelines, and the laws of the United Republic of Tanzania.
1. Account Registration & LATRA Compliance
Users must be at least 18 years of age to register an account. Drivers must possess a valid Tanzanian Driver's License, LATRA Transport Operator Permit, PSV Badge, vehicle inspection certificate, and comprehensive motor vehicle insurance. Account credentials are non-transferable.
2. Dynamic Pricing, Surge & LATRA Tariff Rules
Ride fares are computed dynamically based on base rates, distance traveled (OSRM high-accuracy mapping), trip duration, vehicle category (Boda, Bajaj, Comfort AC, Delivery), and peak demand surge multipliers. All fares adhere to LATRA published maximum tariff ceilings.
3. Payment Methods, Top-Ups & Financial Ledger Store
Fares may be settled via Cash, M-Pesa, Tigo Pesa, Airtel Money, Halopesa, AzamPesa, CRDB, NMB, or Trotters Wallet. All completed transactions post double-entry immutable accounting records into the Trotters General LedgerStore. Electronic fiscal receipts (TRA EFD) are issued upon completion.
4. Trotters Micro-Credit & Ride Loans (Powered by Afrimex Financing)
Verified users with active NIDA identity verification may access Ride Now, Pay Later credit lines up to TZS 100,000 (Riders) or TZS 300,000 (Drivers). Credit facilities are governed under Bank of Tanzania (BOT) Microfinance Regulations. Repayments operate on agreed 14-to-30 day cycles. Late repayments incur default fees and credit reporting.
5. Trotters Send — Door-to-Door Courier & Parcel Rules
Trotters Send provides express courier dispatch. Packages are delivered exclusively upon the recipient providing the sender's unique 4-digit security PIN to the courier. Prohibited items include illegal drugs, firearms, hazardous chemicals, perishable unsealed foodstuffs, and currency notes. Goods are insured up to declared value (max TZS 2,000,000).
6. Cancellation Policy, Waiting Time & Refunds
Riders may cancel requests free of charge within 2 minutes of dispatch. Cancellations after 2 minutes or driver arrival incur a standard TZS 1,000 cancellation fee credited to the driver. Driver wait-time charges apply after 5 minutes of arrival at the pickup point.
7. Zero Tolerance Safety, Behavioral Integrity & SOS Protocols
Trotters enforces a Zero Tolerance Policy for drug/alcohol use, harassment, discrimination, or reckless driving. Drivers or riders in breach face immediate account termination. The in-app SOS button links directly to our 24/7 Safety Command Center and Tanzania Police Emergency Dispatch.
8. Intellectual Property & System Integrity
All software code, trademarks, algorithmic pricing models, brand assets, and mobile interfaces are the exclusive intellectual property of Trotters Technologies Ltd. Reverse engineering, data scraping, or unauthorized API access is strictly illegal.
9. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration in Dar es Salaam, Tanzania.
Legal Harmonization
By continuing to utilize our platform, you acknowledge this covenant. For legal clarifications, reach out to legal@trotters.co.tz